Who We Are
Alphard.co.uk is operated by Alphard Specialist Solutions. We are a UK-based vehicle acquisition, servicing and parts business specialising in Toyota Alphard and Japanese MPVs.
For any privacy-related enquiries, please contact us at:
Email: Via our enquiry form
Phone: 07771 760 460
What Information We Collect
We may collect the following personal information when you contact us or use our website:
- Full name
- Contact telephone number
- Email address
- Enquiry details (e.g. vehicle information, service requirements)
- Technical data such as your IP address, browser type and pages visited (via cookies)
How We Use Your Information
We use your personal data only for legitimate business purposes, including:
- Responding to your enquiry about buying, selling, servicing or sourcing parts
- Providing vehicle valuations or trade quotes
- Arranging collection or booking appointments
- Improving our website and services
We will not use your data for unsolicited marketing without your explicit consent.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Legitimate interests – to respond to and manage your enquiry
- Contractual necessity – where processing is required to fulfil a transaction or arrangement
- Consent – where you have explicitly opted in to receive further communications
Sharing Your Information
We do not sell, rent or trade your personal data. We may share it only in the following limited circumstances:
- With trusted third-party service providers who assist in operating our business (e.g. website hosting), under strict confidentiality obligations
- Where required by law or regulation
- With our UK and Japan sourcing partners solely where necessary to fulfil a parts request
Cookies
Our website may use cookies to understand how visitors use the site and to improve your experience. Cookies are small files placed on your device. You can control cookie settings through your browser at any time.
We do not use cookies for advertising or to track you across other websites.
How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Enquiry data is typically held for up to 24 months, after which it is securely deleted.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time, where consent is the basis for processing
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us using the details above.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is served over HTTPS and enquiry data is handled securely.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.